Renewals, Payments, Refunds & Terminations

Renewals

  • Renewal invoices are generated 30-45 days in advance and sent to your registered e-mail address. It is your responsibility to ensure this e-mail address is kept up to date and can receive emails from us.
  • To help ensure your service remain operational, our systems are set to automatically renew all services.

Payments

  • The customer shall pay the fees in cleared funds in the amount, method and intervals set out in the invoice.
  • All payments must be received in UK Pounds sterling.
  • All services must be paid for by the due date shown on the invoice.
  • A reminder will be sent if payment is not received by the due date, and automatic account suspension should the invoice remain unpaid or more than 7 days. This applies to all hosting, email, domain name accounts, VPS and Dedicated servers.

Cancellation, refunds, termination and disputes

  • Cancellation notices for all services must be given at a minimum 30 days before the next billing date.
  • A breach of any of our terms and conditions will result in immediate termination with no refund.
  • Setup fees are non-refundable. Any disputes should be expressed in writing via a valid written contact method as listed on our contact page.
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