Renewal invoices are generated 30-45 days in advance and sent to your registered e-mail address. It is your responsibility to ensure this e-mail address is kept up to date and can receive emails from us.
To help ensure your service remain operational, our systems are set to automatically renew all services.
The customer shall pay the fees in cleared funds in the amount, method and intervals set out in the invoice.
All payments must be received in UK Pounds sterling.
All services must be paid for by the due date shown on the invoice.
A reminder will be sent if payment is not received by the due date, and automatic account suspension should the invoice remain unpaid or more than 7 days. This applies to all hosting, email, domain name accounts, VPS and Dedicated servers.
Cancellation, refunds, termination and disputes
Cancellation notices for all services must be given at a minimum 30 days before the next billing date.
A breach of any of our terms and conditions will result in immediate termination with no refund.
Setup fees are non-refundable. Any disputes should be expressed in writing via a valid written contact method as listed on our contact page.